There’s an approach for giving feedback out there that says you should only talk about what you feel and observe, and not assume or imply the other person’s intentions. A tennis metaphor is used: “Don’t jump the net,” meaning, when giving feedback, say what you see, not what you think the other person’s motivation was. […]
Interview Tip #598: It’s not a great idea to tell your interviewer all that’s bad about their company’s mobile app, web site, customer experience, or customer service (though you think it’ll make you look smart and on it). Nine times out of ten, your interviewer will be well aware of the problem and more embarrassed […]
It’s not that hard to figure out when you are working with a consultant who already has a preconceived model he or she thinks will solve your problems. Today in the software delivery world, it’s bound to involve agile, kanban, or design thinking. Not that any well researched and tested methodology or framework is bad, […]
Among other businesses, I own a retail store in Los Angeles. Though I’m thrilled to have lines of customers at our checkout counter ever day, it amazes me when our front desk people, who are supposed to greet people and help them purchase our services and products, continue to have personal conversations with each other […]
In early 1999, my wife Beckie, our newborn son Hank, and I lived in a pre-fab log cabin in the shadow of Mount Tamalpias in San Rafael, California. On Tuesday nights Beckie and I took massage classes at Mill Valley High School and on weekends hiked up the Dipsea Trail with Hank in a baby […]
Boy, I wish we could get rid of status reports all together--especially the awful 'red/yellow/green' reports, which are pure fiction. Here's a few recommendations on how to deliver useful status reports to your executives (even if you have to include a color).
I wish we could do away with status reports all together, but we need to make sure our clients and executives know what's going on quickly. Kill the red/yellow/green and go with the facts.
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